[vc_row][vc_column][vc_column_text]Terms & Conditions of booking a Tour\/ Holiday package \/ Hotel \/
\nTransport \/ Cruise \/ Circus \/ Museums and\/or any other service using
\nmeans of writing, online, offline or email
\nwith
\nRuss Information Center<\/p>\n
DEFINITION: “You” means the person\/s in whose name and \/ or whose behalf the booking is
\nmade. Alternatively, the reference may be made in the third person as “tour participant” \/ “they”
\n\/ “Client” \/ “them” \/ “his” \/ “her”. “We” \/ “Us” \/ “Company” means Russ Information Center LLP.
\n“Infant” \/ “Child” mean respectively a person below the age of two years and a person more than
\nthe age of two and below the age of twelve years. “Terms and Conditions” means the terms and
\nconditions contained herein below, Brochure, itinerary, promotion booklet and other documents
\nas may be notified from time to time. “Booking Documents” shall mean Booking Form and such
\nother documents as we may deem fit including (without limitation) THE ‘TERMS & CONDITIONS’,
\n‘HOW TO BOOK’ RULES AND ‘QUOTE \/ INVOICE ‘ “Contractor” \/ “Supplier” means supplier of any
\ninfrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places
\nof entertainment like theme parks, museums, art galleries shipping company, railway, ferry, cruise,
\ncoach etc. who are to provide the services to the Clients. “Quote \/ Invoice ” means a document
\nwhich incorporates the standard tour package cost as of the date of proposal, the foreign exchange
\ncomponent and INR component along with tour package inclusions, exclusions, departure dates,
\nimportant notes etc. “Tour cost” means the tour cost mentioned in the quote \/ Invoice \/ brochures
\n\/ online or email and other payments such as taxes, surcharges etc payable by the Clients to the
\nCompany. “Brochure” means printed brochure, website, itinerary, leaflets, booklet, quote \/ Invoice
\n. “Website” means www.russinfo.center “Web pages” means pages on the website “Cancellation
\nPolicy” means and includes all the cancellation charges along with GST of 18% levied by the
\nCompany from time to time, third party cancellation charges etc. as more particularly described
\nherein below or any other documents. “Visa Cancellation Policy”? means and includes all the
\ncancellation policies of the concerned Consulate wherein cancellation charges are levied by
\nconsulate which also includes 100% cancellation charges of visa fees and any supplementary
\ncharges like visa facilitation charges, courier fees, SMS charges, urgent fees charged by the
\nconsulate in addition to the administrative fees charged by the Company. “Visa” means a
\nCertificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities
\nof a country to indicate that the applicant’s credentials have been verified and he or she has been
\ngranted permission to enter the country for a temporary stay within a specified period. (Note: The
\nCompany does not have any role to play for issuance \/ rejection of Visa other than being merely
\na facilitator) “Jurisdiction \u201cmeans the geographical area over which a court or government body
\nhas the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction
\nto Mumbai Courts \/ Forums.
\nINTRODUCTION: We make all possible efforts to secure services from reputed suppliers for you
\nso that you can travel safely and securely and you get best value for money. We also sell travel
\nrelated products designed and operated by Third Parties. All our products are sold subject to the
\nterms and conditions set out in the Booking Documents and the contract between the Client and
\nus shall be governed by the same. In the event of the Client booking through us any third party
\ntours or travel products or services, the terms and conditions specified by such Third Party \/ Tour
\nOperator, including their payment schedule, cancellation, refund, rules and regulations etc. shall
\nbe applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding,
\nkindly read the Tour Brochure, the Quote \/ Invoice , the Booking Form and the Terms and
\nConditions as mentioned here and elsewhere carefully.
\nBROCHURE \/ WEBSITE INFORMATION – DISCLAIMERS: We take reasonable care in preparing the
\nbrochure, quote \/ Invoice , web pages and other documents and in describing the services therein.
\nHowever, we are not liable for any typographical \/ printing errors. Furthermore, website and
\nbrochures may be updated several months in advance and the descriptions of the services
\nmentioned in the Website and Brochure are as normally available and as accurate as possible and
\ncontent may not always be fully updated. We therefore ask you to confirm the current information
\nby contacting us. Circumstances beyond our control like major road works, traffic congestions,
\nweather conditions, fairs, festivals, sport events, political \/ religious gatherings, strikes, change of
\nmanagement \/ closure of hotels \/ restaurants, over booking of hotels \/ flights, cancellation \/ rerouting
\nof flights or railways, closure of \/ restricted entry at a place of sightseeing may result in
\nchanges in the services \/ itineraries. Therefore, we reserve our absolute right to alter, amend,
\nchange or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements
\nand sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in
\nadvance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to
\n2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases,
\nthe applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines
\nare 100%, which are payable by you. Every effort is made to avoid such dates, but in the few
\ninstances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would
\nbe advised at the time of booking). We request your co-operation where such changes are made.
\nNo complaints or grievances in this regard would be entertained either during the tour or after the
\ntour has concluded. Photos of meals \/ hotel rooms \/ transportation \/ sightseeing \/ properties
\npublished in the Brochure are only for reference and may differ from the actual meal served \/
\nsights etc. Distance, Exchange Rate, Visa regulations and temperatures etc. mentioned in the
\nBrochure are approximate or may vary. In case the alternate arrangements made are materially
\nsuperior as compared to the ones described in the Brochure, we reserve the right to charge extra
\nfor the same anytime. We do not take any responsibility \/ liability of third party products displayed
\non our Website and cannot give any assurance or warranty regarding contents, quality or safety
\nof the product in any way, nor would we be liable \/ responsible in any manner whatsoever for any
\ndeficiency, loss, damage or injury sustained by you as a result of availing such products and
\nservices. – The prices quoted are subject to availability at the time of booking and also subject to
\nchange. Please be informed that the total price quote \/ Invoice stated at the date of booking may
\nvary due to market led currency fluctuations applicable on the date of payment (as per the
\nPayment Schedule). Such fluctuations are not within the control of the Company. The Company
\nshall not be held responsible for any variance in the price quoted at the time of booking and the
\ntotal amount required to be paid as per the payment schedule.
\nCONDITIONS OF OTHER THIRD PARTY OPERATORS & HOTELS: In the event you are booking
\nthrough us a tour \/ travel service of any third party operators such as but not limited to Hotels,
\nTransporters, Cruise companies, Circus, Museums etc., the terms and conditions of such third
\nparty operators, including their payment schedule, cancellation, refund etc, shall be applicable to
\nyou in addition to our Terms and Conditions.
\nPLEASE CAREFULLY CHECK WHAT THE TOUR PRICE INCLUDES AND EXCLUDES Please refer to
\nthe relevant section in the quotation for the tour cost. It is your responsibility to go through the
\ncontents of Quote \/ Invoice carefully and understand the inclusions and exclusions of the tour
\ncost. For RIC, all services will be provided to you as per those specified \/ confirmed and paid for
\nas per the Invoices and Service Vouchers. If you avail any service such as porterage, room service,
\nlaundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, mineral water,
\npaid toilets etc. or anything that is not specifically shown as included in the Tour Cost, then the
\npayment for the same will have to be cleared by you.
\nONLINE or EMAIL BOOKING You can purchase our services from our sales outlets, agents or
\nfranchises. In the alternative, you can register and book your tour \/ services online or via email
\nthrough our Website. During the course of online or email booking on our Website, you will have
\nthe opportunity to go through our Booking Documents and privacy policy, which are displayed on
\nour Website and which you will need to confirm and accept in the course of booking online or
\nemail. Hence, you will have to peruse the Booking Documents online or email and “Accept” the
\nterms and conditions set out in the Booking Documents, post which we shall send you confirmation
\ne-mail towards your acceptance of the Booking Documents forming a valid and legally binding
\ncontract between you and us upon simultaneous receipt of the booking amount. We shall share
\nwith you the hard copies of the Booking Documents which you have accepted online over email.
\nPlease note that the Booking Documents need not be signed physically, your online or email
\nAcceptance of the terms and conditions of the Booking Documents will constitute an enforceable
\nand legally binding contract. Our Website provides the facility of making online or email booking
\nof tours and services. However, we cannot give any guarantee or warranty with respect to the
\nWebsite booking engine which could malfunction due to well-known reasons including but not
\nlimited to software or network errors. We have incorporated all modern protection technologies to
\nensure that information concerning you or your payments made are kept secure and confidential
\non our Website. However, please note that in case of online payment you will be re-directed from
\nour Website to the concerned bank’s webpage and the payment gateway where your credit card
\n\/ debit card \/ net banking details (such as credit\/debit cards numbers, CVV number etc) will be
\nstored by the respective bank and the payment gateway for which we shall not be responsible \/
\nliable. It is made clear that the online or email booking shall be effective once you make payment
\ntowards the booking amount and confirm the Terms and Conditions. We would also require a copy
\nof the first two pages and last two pages of your passport which show the date of your passport,
\nplace and date of issue and expiry, amongst other documentation. Please see under the
\n‘Documentation’ section for the list. The Company reserves the right to decline to register any
\nperson \/ s for any tour or to cancel their registration without assigning any reason and without
\nany compensation whatsoever.
\nAIRLINES: We shall in no circumstances whatsoever be liable \/ responsible to you or any person
\ntravelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the
\nairline, denied boarding or down-gradation due to overbooking or any other reason, failure on the
\npart of the airline to accommodate you despite having confirmed tickets, quality or quantity of
\nmeals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight
\nschedule or routing, change of airline mentioned at the time of booking etc. In these
\ncircumstances, we will not be liable \/ responsible for the injury, loss, cost or inconvenience suffered
\nby you but you will be free to pursue your remedies against the concerned airline.
\nBAGGAGE ON AIRLINE: Airlines have restrictions on the kind of baggage, number and weight of
\nbaggage that you can carry and you will need to carefully read and understand the rules and
\nregulations of the airline, in this regard. Hence you must refer to the concerned airline’s luggage
\nrules and regulations. It is suggested that you carry one trolley bag and one hand bag for better
\nmobility. Typically, weight restrictions on baggage for Economy Class is 20 Kg, for Business Class
\n30 kg and for First Class is 40 kg and 1 hand bag (cabin luggage) having dimensions of 115 linear
\ncms. and not exceeding 7 kg per person except for flights to USA and Canada, where the
\npassengers are permitted to carry 2 pieces of checked-in baggage and 1 hand bag. In the case of
\nlow cost carriers that are used by the Company during the tour, the permitted baggage allowance
\nmay be lower than what is mentioned above. Baggage is not included for internal flights in USA.
\nOne needs to pay for every piece of baggage checked in. Please check with your sales staff for
\ncorrect details. Please note that every airline has a different set of rules and regulations regarding
\nthe weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence,
\nyou are requested to please check the updated baggage rules of the individual airlines, with whom
\nthe ticket is booked. We are not liable \/ responsible in any manner if you are unable to carry any
\nbaggage or if you have to pay any extra charges due to restrictions imposed by the airline. You
\nshall be liable \/ responsible to pay all such charges directly to the airline. Also, we are not liable \/
\nresponsible for any loss or damage to baggage while it is in the custody of the airline. Please be
\ncareful to ensure that cameras, binoculars, musical instruments, mobile phones, credit \/ debit
\ncards, ornaments, traveler’s cheques, currency notes, travel documents should never be left
\nunattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the
\nplace of amusement \/ sightseeing and \/ or at the railway station. Similarly the aforesaid items
\nshould not be kept in the checked-in baggage. If you misplace or lose any moveable property we
\nwill not be in any way responsible and \/ or liable. We may not be in a position to assist and \/ or
\nlodge a complaint with the authorities.
\nAIRLINE, AIRPORT OR WEATHER DELAYS: The Company is not liable \/ responsible for any
\nadditional expenses or loss that may arise from government regulation or order affecting the
\naircraft, strikes and labour disputes causing cessation, slowdown or interruption of work,
\nmeteorological conditions, security risks, or any other causes that are beyond the Company’s
\ncontrol but which may affect concerned airline’s ability to operate flights on schedule. The
\nCompany will not reimburse any additional expenses incurred by you as a result of such events or
\ndelays. The Company will not refund any unused portion of air tickets purchased in the event of
\nsuch delays or due to any reasons beyond its direct control.
\nBAGGAGE ON COACH: Please note that porterage is not included in the tour price. It is often
\ndifficult to get porters to assist as hotels may or may not provide this service and it is therefore
\nadvisable to use bags with wheels. Coaches have limited space for luggage and hence we permit
\nonly one suitcase and one handbag per person in the coach. The suitcase should be of a size of
\n158 cms. (width + length + height) preferably with wheels for sake of convenience.
\nSAFE DEPOSIT LOCKERS: It is advisable that the tour participants carry their valuables on their
\nperson at all times. If Safe Deposit Lockers are available, the tour participants should avail the
\nfacility at their own risks and liability. This facility may be additionally charged by the hotel, which
\nwill have to be directly paid by the Client to the hotel. If the Safe Deposit facility is not available,
\nthe tour participants must take all necessary precautions in protecting their valuables as the
\nCompany \/ Service Providers \/ Company’s representatives shall not be liable \/ responsible for any
\nloss of valuables or for making good such loss.
\nDOCUMENTATION FOR BOOKING TOURS \/ BUYING FOREIGN EXCHANGE: For booking tours \/
\nbuying foreign exchange for International Travel (other than travel to Nepal and Bhutan), following
\ndocumentation is required: Physically signed booking form by the traveller. (not required in case
\nof online or email booking) Physically signed terms and conditions form by the traveller. (not
\nrequired in case of online or email booking) Physically signed LRS cum Form A2 by the traveller
\n[Only for international travel] Signed photocopy of the first 2 pages and last 2 pages of your
\npassport. Valid Visa issued by the country of visit. Air tickets. Cheque \/ Demand draft has to be in
\nthe name of “Russ Information Center LLP” PAN: For tour booking, copy of PAN card self attested
\nis mandatorily required for any tour where in total tour cost per booking \/ booking ID exceeds Rs.
\n2 Lacs. For purchase of foreign exchange, copy of PAN card is mandatorily required for purchase
\nof foreign exchange over Rs.50,000\/-. In case of minor where PAN Card is not available, the PAN
\nCard details of parent \/ guardian are required. You will have to provide a declaration in Form 60
\nin case you do not have PAN Card. Copy of PAN Card \/ Form 60 is mandatorily required with self
\nattested declaration, if payment of Rs.50,000\/- or more is made in cash per booking \/ booking ID
\nirrespective of the value of tour cost. ADDRESS PROOF: Please note the following requirements
\nfor address proof: FEATURES DOCUMENTS TRANSACTIONS WITH INDIVIDUALS (Address proof)
\n(i) Passport, (ii) PAN Card, (iii) Voter’s Identity Card, (iv) Driving License, (v) Job Card issued by
\nNREGA (vi) Aadhaar Card. In case of LOW risk customers, “simplified measures” can be applied
\nwhich shall be deemed to be “officially valid documents”. Identity card with applicant’s photograph
\nissued by central\/state government departments, statutory \/ regulatory authorities, public sector
\nundertakings, scheduled commercial banks and public financial institutions. Letter issued by a
\ngazette officer with a duly attested photograph of the person. Where “simplified measures” are
\napplied for verifying for the limited purpose of proof of address, the following additional documents
\nare deemed to be Officially Valid Documents (OVD): vii) Utility bill which is not more than two
\nmonths old of any service providers (electricity, telephone, post paid mobile phone, piped gas,
\nwater bill); viii) Property or municipal tax receipt; ix) Bank account or Post office savings bank
\naccount statement; x) Pension or family pension payment orders, only if they contain address; xi)
\nLetter of allotment of accommodation. If the proof of address you are providing is in the name of
\nsome other member of your family with whom you are living and are closely related, then you
\nwould need to provide us such proof of address as mentioned above along with a declaration from
\nthe person named in such proof of address stating that you are a relative and are staying with him
\n\/ her. If the document of identity produced has an address which is the same as that declared by
\nthe prospective Client, the said document may be accepted as valid proof of both identity and
\naddress. If different or if a valid photo ID does not have address, then a separate address proof
\nshould be submitted.
\nYOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS: You will have to take the
\nrisk and responsibility of all your baggage, belongings, currency, valuables, documents and
\npersonal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the
\nairline or during your stay in hotel or during your travel in coaches, while on excursions or
\notherwise. If you forget to carry or if you lose essential travel documents such as passport, visa,
\ntickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses,
\nfor which you alone shall be liable \/ responsible. In view of what is stated above, please carefully
\nnote that: We shall not be responsible or liable for any loss or damage in respect of your baggage
\netc. or their contents whether due to theft, accident, negligence or otherwise; We shall not be
\nresponsible \/ liable for any cancellation, curtailment or extension of your tour compelled by any
\nsuch loss of baggage etc. and we shall pay no compensation or refund to you; Some coverage in
\nrespect of baggage loss or damage may be provided by insurance. It is advisable that you do not
\ncarry valuables on the tour. However, if you carry any valuables, we recommend that you use all
\navailable facilities to keep them secure during your tour. In this regard, some hotels provide Safe
\nDeposit Lockers (which may be charged separately). In case of airlines, we recommend that you
\ndeclare your valuables to the airline at the time of check-in and pay an additional charge, as may
\nbe stipulated by the airline, to make the airlines responsible for valuables. Without such
\ndeclaration, airlines can invoke limitation of liability protections provided in international
\nconventions and laws. If your baggage is lost or misplaced at any time during the course of your
\ntour, it is your liability \/ responsibility to take all appropriate actions to file complaints with the
\nconcerned authorities, including police, airline office etc.
\nTIPPING: Tipping is customary (unless otherwise stated in the Brochure; quote \/ Invoice ) in all
\nparts of the world for services rendered (e.g. porters, coach drivers, guides etc). Unless otherwise
\ncommunicated, the tip amount is 2 Euro per person per day in Europe for the coach driver, 2 Euro
\nper person per city per guide in Europe and 2 Euro per suitcase per day for a porter in Europe.
\nEverywhere else it is 2 to 4 USD instead of 2 Euros. Please check the Quote \/ Invoice to ascertain
\nwhether such tips are included within the tour costs or are required to be paid by you separately.
\nYour Sales advisor will guide you in this regard.
\nPUNCTUALITY: This is a measure to ensure your safety and time discipline. Clients will have to
\nstrictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that
\nscheduled sightseeing is not missed due to your actions. In case any sightseeing or services are
\nmissed due to your default the same will be non-refundable. Tour participants are requested to
\nstrictly follow the time schedule given at all times including the departure time from the hotel,
\nsightseeing places, etc.
\nMEALS Please refer to the itinerary in the brochure \/ Website for details of the meals which would
\nbe served to you on the tour. If availed of meal option on an RIC tour, there are pre-set menus
\nprovided at standard Indian restaurants. Unlike an airline, we CANNOT process a special meal, nor
\ncan we guarantee a special diet, nor can we guarantee the seating arrangement in a particular
\nsection of the restaurant. The same is at the sole discretion of the SERVICE PROVIDER. We do
\nnot assure special meals or special timings or extra halts for infants, children, or passengers with
\ndiabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity
\nof the food as may be provided by the service provider. Please note that meals do not include
\nalcoholic and non-alcoholic drinks. We, however, reserve the right to change the meal
\narrangement, where circumstances compel us to do so. At some places a meal allowance may be
\npaid to you at our discretion to enable you to have a meal of your own choice.
\nCURRENCY AND TRAVELLERS CHEQUES: We recommend that you take your Foreign Exchange
\npartly in cash and partly in travellers cheque. You can also opt to take a foreign currency debit
\ncard which is another safe mode of carrying exchange. Travellers Cheque can be encashed
\noverseas for foreign exchange, for a nominal fee. It is recommended that the client should avail
\nthe foreign exchange component of the tour cost from the Company under their LRS entitlement.
\nHOTELS: The Company selects hotels for your stay at locations, which give comfort and value for
\nmoney. For various reasons, such as reducing the overall travelling time on the coach for the
\nfollowing day, the hotels may be chosen away from the city centre. Unlike other countries, most
\nhotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets
\nwith showers \/ bathtubs are provided. We cannot guarantee the availability of adjoining rooms \/
\ninterconnecting rooms \/ non-smoking room \/ rooms on the same floor etc. Hotels in Europe may
\n\/ may not have room service facilities. Tea & Coffee making facility may or may not be available
\nin the room. If you seek a change in rooming while on a tour, the same will be subject to availability
\nand you will need to pay any additional charges as may be applicable. Please note that hotels in
\nEurope, Far East, Korea and Japan can have exceptionally small rooms unlike what you may have
\nexperienced in other countries. Keeping in mind the individual family traveler, we take great care
\nto select hotels which are chosen both for their location, comfort and great value. Generally hotels
\ncharge a higher rate during major events \/ conventions and trade fairs and where space availability
\nis difficult, there is a possibility of your hotel being located further away. The hotels in the city
\nhave mostly twin bedded rooms whereas Holiday Resort accommodation tends to have holiday
\nhomes, villas with double bedroom configuration. In certain cities single rooms are much smaller
\nthan the twin room. The table below gives you the standard check-in \/ check-out timings in
\nrespective countries along with the maximum number of occupants in a room. However certain
\ntheme based hotels may have different timings and certain rooms may have specific occupancy
\nnumbers. It is suggested that you refer to your service voucher for check in and check out time of
\nyour hotel(s). Please note: Early check-in and late check-out is subject to availability if requested
\nbut cannot be guaranteed unless pre-paid and confirmed in advance. Connecting OR adjoining
\nrooms requested cannot be guaranteed. Triple Rooms are usually no larger than twin rooms in
\nsize; a third bed is often a rollaway bed in a twin room. Generally hotels require your Credit \/ Debit
\nCard \/ Cash Guarantee for incidental charges, which are adjusted at the time of check-out. Certain
\ncities in Europe have introduced a City Tax of EUR 2 to 3 per person per night which is payable by
\nthe consumer at the time of check-out. Few hotels do offer free WIFI facility whereas certain
\nhotels charge a nominal fee. We recommend you study the hotel policy at the time of check-in.
\nAny damage caused to the hotel property by you will have to be paid by you directly to the hotel
\nand we would not be responsible and \/ or liable for the same.
\nTRANSFERS: All transfers are provided in Seat In Coach (“SIC”) basis. SEAT IN COACH TRANSFERS
\n\/ TOURS: SIC service is based on air conditioned Seat in Coach \/ Van \/ Hotel Shuttle. The size of
\nthe coach may vary depending upon the number of tourists travelling. Based on a shared vehicle
\ntransfer, you share your coach \/ van seat with other tourists, who may or may not be Indian SIC
\nTransfers \/ tour operates at a pre-decided time and designated point. The SIC tour may operate
\nfrom hotel or from a city centre location; cost of transportation to the city centre location is not
\nincluded. In some destinations the pickup and drop off service from the hotel may cause a time
\ndelay and service is slower than private services. SIC Sightseeing tours are conducted by English
\nspeaking guides. PRIVATE TRANSPORTATION: This add-on service can be availed by making
\nadditional payment.This service offers you to have your own privacy and convenience to travel at
\na pre-decided time. Depending upon your budget, we may offer an air-conditioned vehicle. The
\nclass of the vehicle offered may vary depending on your needs and budget. In certain destinations,
\nthe driver acts like guide whereas in other destinations, we have a separate licensed English
\nspeaking guide for sightseeing services. It cannot be assumed that the vehicle is at disposal
\nthroughout the day and may only cover transfers.
\nCAUTION: For all transfers and tours please wait at the Bell Captain or Concierge Counter at least
\n10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL’S
\nCOFFEE SHOPS. Please be punctual as most of the hotels do not allow waiting in the driveway
\narea for security reasons.
\nACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE: It is expressed and given to understand
\nthat a child below 12 years of age who is booked on the tour paying the special rate without a bed
\nwill not be provided with a bed in the hotel while on the tour under any circumstances unless a
\nsupplement cost is paid and subject to availability. In case the Client decides to make any change
\nin the rooming while on the tour then they shall be bound to pay additional amount charged to
\nthem by the concerned Hotel directly to the Hotel.
\nCONDITIONS OF PASSAGE: These conditions are applicable to every Client of the Company, who
\nbooks a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking
\nthrough us a Tour or Tour Arrangement of any other Tour Operators like Hotels, Airlines, Cruise
\netc., the ‘Terms and Conditions’ specified by such Tour Operator, including their payment schedule,
\ncancellation, refund, rules and regulations etc. shall be applicable, in addition to our ‘Terms and
\nConditions’ while determining the contractual relation between the Client, the Tour Operator and
\nus.
\nSCOPE OF ACTIVITY: We are travel and tour organisers only. We do not control or operate any
\nairline, nor do we own or control any shipping company, coach or coach company, hotel, transport,
\nrestaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we
\ntake care in selecting all the ingredients in your tour, we can only select and inspect them. As we
\nhave no control in running them, we cannot be held responsible \/ liable for any deficiency in
\nservice, delays, improper services provided by any agency, airline, transport, hotel, cruise or any
\nprovider of services, for any injury, death, loss or damage which is caused by the act or default of
\nthe management or employees of any hotel, airlines, shipping companies, cruise, coach owners \/
\ncoach operators \/ tour operators who are the Company’s independent contractors. We are also
\nnot responsible \/ liable for the delay or deficiency in services provided by agency, airline, transport,
\nhotel, cruise or any provider of services, and \/ or any act or actions of co-travellers, co-passengers
\nwhich may result in injury, damage to the life \/ limb or property of the Clients or interfere with
\nenjoying or availing the services to be provided on the tour.
\nREGISTRATION: The Client has been supplied with details for the tour arrangements and the Tour
\nBrochure \/ Itinerary for the relevant year and season. The Client shall read the same as well as
\nthe Booking Form, Terms & Conditions, How to Book, Tour Brochure \/ Itinerary, Payment receipt
\ncarefully before filling and signing the same, which shall be binding on the parties and shall
\nconstitute a contract between the parties, on the Client signing the Booking Form and making
\npayment towards the prescribed non- amount. In case of one or more but not all Clients signing
\nthe ‘Booking Form’, it shall be deemed and construed that the others have duly authorised the
\nconcerned signing Client\/s assuming full responsibility. In cases where the Travel Agent through
\nwhom the Clients have booked the tour signs the Booking Form for and on behalf of the persons
\nnamed in the Booking Form, it shall be deemed and construed that the Clients have duly authorized
\nthe said Travel Agent to sign on their behalf assuming full responsibility. The signing of the Booking
\nForm by the Client or by their Travel Agent shall mean acceptance in totality of the Terms and
\nConditions contained herein by the Client\/s. The Company reserves the right to decline to register
\nany person\/s as Client\/s for any Tour or to cancel their registration without assigning any reason.
\nBINDING CONTRACT: In case of offline booking, there is no contract between the Company and
\nthe Client until the Booking Documents are signed and received by the Company. In case of online
\nor email booking, the contract between the Company and the tour participants is effectuated upon
\nyou accepting the Terms and Conditions of the Booking Documents and payment of the booking
\namount. Irrespective of your booking made offline and \/ or online or email, the Company will not
\nbe under any legal obligation to start your tour booking process unless and until you have made
\npayment towards booking amount as per the payment table set out in “How To Book” and the
\nCompany has received the same. . The full payment must be received in accordance with the
\nprocedure laid down in the Brochure under the heading “HOW TO BOOK”. If not paid in that time,
\nthe Company reserves the right to cancel the booking with the consequent loss of advance and
\napply the scale of cancellation charges along with GST of 18% as mentioned in the “HOW TO
\nBOOK” section. The Company has the right at any time and for any reason: To terminate the
\nContract after acceptance of advance but prior to the commencement of the Tour without
\nassigning any reason whatsoever. In the event the Company terminates the Contract, the
\nCompany may refund the amount of advance to the Client without payment of any interest after
\ndeducting actual expenses incurred on the booking like visa charges, travel insurance, retention
\ncharges of overseas suppliers, ticket voiding charge etc. To amend, alter, vary or withdraw any
\ntour, tour excursion or facility it has advertised or published or to substitute an independent
\ncontractor of similar class, if it is deemed advisable or necessary. In either case, the Company
\nshall not be liable \/ responsible for any demand, additional expense or consequential loss suffered
\nby the Client or for any compensation claim
\nTRAVEL DOCUMENTS AND CLEARANCES: It shall be solely your responsibility \/ liability to hold
\nvalid and genuine travel documents and statutory clearance such as passports, visa, confirmed
\nair-tickets, insurance and medical insurance certificates and other statutory certificates including
\nimmigration clearance etc. If you cancel the tour due to non-availability of the passport etc, you
\nwill be liable \/ responsible to pay cancellation charges along with GST of 18%. Your passport
\nshould be valid for six months from the date of return of the tour and you must have current visa
\nand travel insurance to cover your entire stay. Any overstay OR wrong information supplied by
\nyou may lead to deportation from the foreign country you are visiting for which we are not liable.
\nIt is your responsibility \/ liability to furnish all documents required by the Company for application
\nof visa etc. We are mere facilitators for providing visa guidance services. In the event the
\napplication for the visa made by you or the Company on your behalf is rejected or delayed by the
\nconcerned Embassy or Authorities due to inadequate documents furnished by the applicant or due
\nto any other reason whatsoever, the Company shall not be liable or responsible for the same. Such
\ncharges may or may not include the actual visa charge and costs incurred but will include our
\nservice charge. However, it excludes any supplementary charges like courier fees, urgent fees
\ncharged by the Consulate. All costs, charges in respect of the said application for the visa shall be
\nborne by you and the non-refundable advance paid by you shall be forfeited and no claim
\nwhatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly;
\nhowever the Company can only facilitate and assist in submitting the visa application based on
\ndocuments provided by you. Certain Consulates \/ Embassies may call for personal interviews and
\n\/ or biometrics. As granting or rejecting visa and immigration clearance is the sole prerogative of
\nthe concerned sovereign governments and the Company is merely a facilitator. The Company shall
\nneither be responsible in case of non-granting of such documents nor liable for any delay, denial
\nor other related act \/ omission or for any loss, expense, damage or cost resulting there from. The
\nposition in respect of cancellation of the tour by you due to non-availability of travel documents
\nwould not change only by virtue of the Client having applied for such documents through the
\nCompany. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you.
\nThere will be no refund, if you, or any member of your party, is unable to travel due to the said
\nreasons. In fact, many a time, due to such cancellations, the Company suffers losses because,
\nsometimes, the cancellation is made at a time of tour rush and the third party suppliers such as
\nhotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges
\nalong with GST of 18% as applicable by the Company will apply and the decision of the Company
\nwill be final and binding upon you. Under the circumstances, you agree not to proceed legally
\nagainst us unless there is a manifest error from our end. The Company would not be responsible
\n\/ liable in any manner whatsoever for any clerical error made by the concerned Embassy \/
\nConsulate regarding name, attachment of wrong photograph, duration and type of visa (single \/
\nmultiple entry) or passport number. We always use services of reputed courier companies for the
\npurpose of transmission of passports to the Embassies \/ Consulates and to our Client in various
\ncities. We would not be responsible \/ liable for any loss or damage whether direct, incidental or
\nconsequential caused due to transmission delays or loss of passport whether in transit or
\notherwise. The documents forwarded by you for visa purpose are sent by us to the concerned
\nEmbassy \/ Consulate through third parties and hence we would not be liable \/ responsible for loss
\nof your documents. We would however, make best attempts to trace your documents or assist
\nyou in obtaining new passport \/ alternative \/ certified copies of the lost documents. In the event
\nthat you are unable to travel on the tour date originally booked by you, due to rejection of visa by
\nthe concerned Embassy, you shall have the option to postpone your tour to any other future date
\nor choose any other tour destination subject to cancellation charges of the previous tour along
\nwith GST of 18% of the previous tour. However, if you book and pay within the cancellation period
\nand are unable to travel due to any reason whatsoever including non-availability of visa or any
\ntravel documents, the Cancellation Policy shall apply.
\nHEALTH: Please note that your health is entirely your risk and responsibility. Our tours are suitable
\nfor persons of reasonable fitness. They may not suit persons who are medically infirm or who have
\nspecial needs or requirements whether due to age, medical conditions or otherwise. It shall be
\nyour duty to inform us in writing in case you have any medical condition that may affect your
\nability to fully enjoy our tour arrangements or where the interests of other tour participants may
\nbe adversely affected by such condition. Under such conditions we may decline to accept you or
\ncontinue you on that tour. We reserve the right (without obligation) to ask you to undergo medical
\ntests and to provide written certification of your medical fitness before departure or at any time
\nduring the tour and if you fail to undergo such tests or fail to provide such certificates, we may
\ndecline to accept you or to continue you on the tour. However, it is not our obligation to check
\nyour medical condition and if you suffer any injury or aggravation on the tour or if you are unable
\nto enjoy \/ complete the whole or any part of the tour due to your medical conditions, we shall not
\nbe responsible \/ liable to compensate you nor to refund any amount to you nor to pay your medical
\nexpenses. If any adventure sports are included in the tour package, you shall avail of the same at
\nyour own risk having regard to your medical condition. We shall not be liable for any death, injury
\nor other loss due to your participation in such adventure sports and any release form that you may
\nbe required to sign for such person \/ service provider \/ club \/ association \/ organization \/ hobbyist
\n\/ institution will be binding. In this regard, please note that service providers such as airlines may
\ndecline to accept you on medical grounds. Please carefully read and understand the rules and
\nregulations of the service providers, because we shall not be responsible \/ liable for the
\nconsequences that you may suffer. To some extent, your losses on account of trip cancellation
\nattributable to hospitalization as also your expenses of hospitalization due to accident may be
\ncovered by insurance.
\nYOU WILL NEED TO COMPLY WITH TOUR CONDITIONS: You will have to strictly follow the tour
\nprogram and comply with the Terms and Conditions of the various contractors \/ service providers
\nsuch as hotels, airlines, cruises etc. You are responsible \/ liable to register with our representative
\nof the Company at the appointed date, place and time for departure and you would be treated as
\na no-show if you fail to do so and the consequences shall be yours entirely. You are required to
\nbe punctual and adhere to the time-lines of the tour and of the contractors \/ service providers. If
\nyou are not punctual, you could miss your flight, your transport \/ sightseeing \/ meals etc. We will
\nnot be responsible \/ liable in any way in such situations. You shall not behave in a manner which
\nmay cause distress or annoyance to other tour participants or to any other person or which may
\ncreate the risk of danger or damage to property belonging to us or other tour participants, service
\nproviders or any other persons. If you misbehave or disturb the decorum of the tour, we may have
\nto terminate your tour. In such an event, no refund or compensation will be paid to you and you
\nwill have to bear and pay the expenses for your return travel at your risks and consequences. You
\nshall not carry any item or object, the possession of which is forbidden by any law, rules or
\nregulations. Nor shall you violate any other law, rules or regulations of the country in which you
\nare travelling. Should any tour participant misbehave or violate any laws, rules or regulations, we
\nshall have the right to discontinue his \/ her participation and exclude him \/ her from the tour at
\nhis \/ her risk, cost and expense. Should we suffer any damage or liability on account of a tour
\nparticipant’s misbehaviour and \/ or for losses caused to property of third party service providers,
\nwe shall be free to separately charge and recover our losses and expenses from him \/ her. For
\nany visit which has religious significance (example: cathedrals \/ temples \/ mosques etc) you will
\nneed to follow the rules and regulations set by them. Examples could be: Clothes not meeting with
\nthe required standards. Wherever required, you should cover your head with scarf; sleeveless
\nclothes \/ shorts should not be worn. You must respect the place of worship. Photography which
\nmay be forbidden. Prohibition on eating or consumption of beverages. Maintaining silence during
\nreligious ceremony etc. Obscene CDs, DVDs, books or such other media that may not be permitted
\nin keeping with the spirit of the place;
\nPRICES, SURCHARGES AND TAXES: The Company reserves the right to impose surcharges on any
\ntour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes
\nor fees chargeable for services such as landing taxes or embarkation or disembarkation fees at
\nports and airport charges, local operator costs, currency and exchange fluctuations, increases in
\ntaxes, or government action which impacts the price of the applicable tour(s). Tours are priced
\nand advertised exclusive of applicable taxes and such taxes will be advised to you at the time of
\nbooking and itemized on subsequent invoicing.
\nVISAS: The company does its best to process your visa application incase you have opted for this
\nservice. This service by the company is on good faith basis where the company presumes that
\nyour documentation is correct and available to apply for visas. The company presumes that the
\ninformation provided by you is correct and true. The company will apply on behalf of you at the
\ndesignated application center for the country travelling to, at no time will the company apply for
\nyour visa on their own accord and responsibility. The responsibility of the information provided by
\nthe guest and the responsibility of the Visa application will be entirely on the guest himself and in
\nno way will the company be responsible. The Embassy of the Country and\/or its consular office
\nhave the sole right to accept or reject a visa application without stating any reasons, at the same
\ntime it is the sole right of the Embassy to decide the time frame in which to issue the visa even if
\nit has been applied in urgent process. The company is not responsible and cannot be held
\nresponsible by the guest, for the result of the visa application, even if positive or negative results.
\nThe entire visa process of application, submission and subsequent acceptance or rejection is the
\nsole responsibility of the guest. The company is only the carrying medium for this process. The
\nguests will be informed regarding the broad timelines of visa process in force at the time of
\napplication. The timelines of visa process can be advanced if there is system for urgent application
\nprocess, but that is based on rules prevailant and laid down by the Embassy and not the
\nresponsibility of the company. In cases where visas are rejected then the company is liable for any
\nrefund of services booked, and 100% cancellation charges will be applicable.
\nVALIDITY: The prices of tour \/ s advertised in the brochures and on the Company’s Website are
\nbased on costs in effect at the time of printing the brochure or hosting on the Website. The
\nCompany reserves the right to alter prices of any tour at any time prior and \/or post receipt of
\npayment in full for such tour. All dates, itineraries and prices are indicative only and the price
\nquoted at the time of Booking shall be the applicable price, subject to the surcharges that may be
\nlevied. Rate of Exchange will be as per the day of payment.
\nEMPLOYEES \/ AGENTS NOT AUTHORIZED TO CHANGE TERMS No person including the Employee\/s
\nand the Agent\/s of the Company other than the Company, in writing, has the authority to vary,
\nadd, amplify or waive any stipulation, representation, Term or Condition set forth in this Brochure.
\nAny assurance given by any person shall be void and will have no consequence.
\nFORCE MAJEURE: The Company shall not be liable \/ responsible in any way to you for death,
\nbodily injury, illness, damage, deficiency, delay or other loss or detriment to person or property,
\nor financial costs both direct and indirect incurred, or for the Company failure to commence,
\nperform and\/or complete any duty owed to you if such death, delay, bodily injury (including
\nemotional distress or injury), illness, damage or other loss or detriment to person or property is
\ncaused by act of god, war or threat of war, declared war, war riots, mechanical breakdowns, acts
\nof the public enemy, actual or threatened terrorist activity, acts of terrorism, terrorism, hostilities
\ncivil disturbances, insurrections, industrial dispute, strikes, financial\/economic slowdown and \/ or
\nmeltdown, accidents, explosions, implosions, fires, earthquakes, volcanic ashes, floods,
\ntransportation embargoes, epidemics, interference by authorities, political disturbance, howsoever
\nand where so ever any of the same may arise or be caused, riot, insurrection and government
\nrestraint, extreme weather or any other cause whatsoever beyond the reasonable control of the
\nCompany; or an event in which the supplier of services, even with all due care, could not foresee.
\nGRIEVANCE: If the Client has any grievance in respect of any services provided by any of the
\nindependent contractors, the Client shall immediately inform the Company and the independent
\ncontractor, so that the Company can take up the matter with the independent contractor and the
\nCompany has the chance to rectify the problems then and there, if the grievance is genuine. If
\nyou fail to do this, any right to compensation or refund which you may have, will be extinguished
\nor reduced. In case of Client\/s grievance concerning services of any independent contractor the
\nsame should be communicated on the emergency telephone number given to you immediately,
\nfollowed by written communication mailed to the Registered office address at Russ Information
\nCenter LLP, or email us at info@russinfo.center as soon as possible and a copy thereof should be
\nmarked to the independent contractor, whereby the Company has the chance to rectify any
\nproblems, if the grievance is genuine. Failure to do so will result in the Client losing any right as
\nto compensation or refund. Any complaint by the Client must be notified to the Company in writing
\nbefore the end of the tour. No claim notified to the Company outside this period will be entertained
\nand the Company shall incur no liability \/ responsibility whatsoever in respect thereof.
\nPRIVACY OF INFORMATION: We try to maintain the privacy of the personal information provided
\nby you. However, it would be necessary for us to share this information with Consulates,
\nEmbassies, Airlines, Hotels and other service providers who would be providing you service during
\nthe tour. We would also be constrained to disclose such information if we receive an order of the
\ncourt, a requisition from any government or statutory authority, subpoena, or under any law, rules
\nor regulations, such disclosure becomes necessary. You agree to let us photograph and \/ or
\nvideograph the tour and specifically you agree to let us photograph and \/ or videograph you in the
\ncourse of the tour. You agree to let us publish such photographs \/ videographs through all media
\nincluding print media, Websites, letters, emails etc. You also agree to let us track usage statistics.
\nYou agree and accept that all such photographs and \/ or videographs and statistics are our
\nabsolute property and we have the unrestricted right to use them for any legitimate purposes
\nincluding advertisement and commercial purposes. Further, you agree that if you share with us
\nany photographs and \/ or videographs taken by you during the tour, we would be free to publish
\nsuch photographs and \/ or videographs through all media including print media, Websites, letters,
\nemails etc. We recommend that you register online so that we can send you updates and
\ninformation on travel destinations.
\nAMENDMENT OF TOUR: RIC does not allow any modifications in the tour itinerary and hence you
\ncan make no amendments in the tour itinerary booked by you.
\nCANCELLATION OF THE TOUR BY CLIENT: As the services to be provided to the tour participants
\nare booked several months in advance, cancellation of such services earmarked for a particular
\ndeparture results in the Company losing money depending upon the time of cancellation to the
\nsupplier. Therefore any cancellation of tour \/ services booked by a tour participant will attract
\ncancellation charges along with GST of 18%, as specified by the Company. If the Tour participant
\nbooks a third party product or service, the Terms and Conditions and Cancellation Policy of such
\nthird party would be applicable in addition to the Company’s Terms and Conditions. Any
\ncancellation of tour \/ services has to be in writing clearly stating the reasons for cancellation. If
\ncircumstances make you cancel your tour, the cancellation must be intimated to us in writing duly
\nsigned by each of the Clients seeking cancellation at the Registered Office address at Russ
\nInformation Center LLP, or email us signed, stamped letterhead or document by authorised
\nsignatory of guest or company that books the tour at info@russinfo.center. If you wish to cancel
\nyour tour, you must intimate the Company as follows provided that such intimation should be in
\nwriting duly signed by each of the Clients seeking cancellation and given on a working day within
\nworking hours: By email to info@russinfo.center followed by a written communication to our
\nRegistered Office listed below OR In writing on working days within working hours at the
\nRegistered Office of the Company. If the Booking Form has been signed by one or more persons
\nfor themselves and for others mentioned in the form, then the communication signed by such
\nsignatory \/ s would be treated as a valid communication for cancellation for all such persons
\nmentioned in the form assuming full responsibility. Similarly if your Travel Agent cancels, it will be
\ndeemed and construed that all the clients and you are in agreement with the same. The
\ncomputation of the period of notice of cancellation shall commence only from the time the written
\nsigned and stamped request reaches the Company at its office in Mumbai on working days within
\noffice time at the details listed above. In case of cancellation the following cancellation shall apply:
\nFOR EURASIA, MIDDLE EAST AND ISLANDS WHEN A CANCELLATION IS MADE CANCELLATION
\nCHARGES deduction amount in INR per person or group which ever is the case for cancellation,
\nbefore departure, before 90 days in is 11,000, 61-90 days is 27,000, 46-60 days is 50%, 31-45
\ndays is 70%, 16-30 days is 85%, 0-15 days is 95%, No-show is 100% of the holiday cost plus GST
\nof 18% Please note: GST of 18% shall be levied on all cancellation charges. In case of third party
\nproducts such as but not limited to cruise holiday, bus and train tickets, 5 Star hotels, the rules
\nrelating to payment terms, cancellation and the cancellation schedule prescribed by the concerned
\nthird party service provider would be applicable and in addition the Company shall have the right
\nto claim service and communication charges of INR 7,000\/- per person for such instances. There
\nwill be a GST of 18% presently applicable over and above all mentioned charges. Post deduction
\nof cancellation charges along with GST of 18%, your balance amount will be refunded. Booking
\nForm signed by one or more person \/ communication signed by such authorised signatories would
\nbe treated as valid communication for cancellation for all such person mentioned in the form
\nassuming full responsibility. The computation of the period of notice of cancellation shall
\ncommence only from the time the written request reaches the Company at its office in Mumbai on
\nworking days within office time. It is clear understanding between the parties that for the purpose
\nof this clause cancellation can be due to any reason whatsoever including the reason of inability
\nto participate due to any reason including illness, death, court orders, non-availability of travel
\ndocuments etc. The Company shall not be liable \/ responsible to pay any compensation, interest
\nor damages to you. The company reserves the right to cancel any tour prior to departure without
\nassigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees
\nwithout any interest only after deducting the actual expenses incurred by us on your booking like
\nvisa, insurance premium, ticket cancellation charges, administrative charges and other overheads
\nexpenses etc. as applicable from time to time and case to case, but no compensation and \/ or
\ninterest are payable. Cancellation shall take effect only from the time the written request reaches
\nthe Company at its office on working days within office time at the details listed above. In the
\nfollowing cases you shall be deemed to have cancelled the tour even if no cancellation notice is
\nissued by you: In case of visa rejection, you would be deemed to have cancelled on the date of
\nintimation of such rejection. If you fail to pay the tour cost in time or if you commit any other
\ndefault in relation to your booking, we may treat such failure or default as a cancellation of the
\nbooking by you. In such case, the cancellation charges along with GST of 18% shall be computed
\nwith reference to the date on which we issue you a notice of cancellation; If on your failure of
\npayment or other default, no notice of cancellation is issued by us but your payment or default
\nremains outstanding on the date of departure, the booking shall be deemed to have been cancelled
\nby you without any advance notice, inviting the applicable cancellation charge along with GST of
\n18%. It is your duty to make payments on time regardless whether we have followed up for the
\nsame or not. You expressly agree to abide by the foregoing terms and conditions. Further if
\npayment schedule shared with you is not adhered to and payments deadlines are missed then the
\nbookings will be released without any notice to you or intimation to you, which you must please
\nnote and follow strictly. This is required as the payment schedules are decided by service providers
\nand not by us.
\nREFUND: The Company reserves the right to determine the quantum of refund payable in case of
\ncancellation of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various
\nfactors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines,
\ncoach operators, etc. and the decision of the Company on the quantum of refund shall be final.
\nEven for payments made in foreign currency with or without part payment in Indian rupees, the
\nsaid refund shall be made only in Indian Rupees at the prevailing buying rate of exchange on the
\ndate of refund as per existing Rules & Regulations without interest. Refunds (if any) for
\ncancellations will be made directly to Clients by the Company after deducting applicable GST. In
\ncase of refund in foreign currency component, the said refund shall be made in INR only at the
\nprevailing buying rate on the date of refund as per existing statutes, rules and regulations. It
\nwould take at least 60 days depending upon the refund policy of suppliers to process such refunds.
\nIn case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or
\ntour advertised, the Client who has booked for such Tour can exercise the option: To continue
\nwith the Tour as altered or amended; or To accept any alternative Tour, which the Company may
\noffer; or To unconditionally accept the return of the tour cost charges (after deduction of the
\nactual expenses incurred by us on your booking like visa, insurance premium, ticket voiding
\ncharges, POE charges and other overheads as applicable from case to case) in full and final
\nsettlement and the Company shall not be liable \/ responsible to pay the Client, compensation,
\nconsequential loss, damages, additional expenses or interest charges over and above as is
\ncomputed by the Company as per these ‘Terms & Conditions’. The Client will not be entitled to
\nmake any grievance thereafter in respect of the same. In case of the Client travelling on an
\namended Tour, the legal relation between the parties shall not change only by virtue of the
\namendment. The Client opting to continue with the tour arrangements as altered or amended shall
\npay additional charges if any levied by the Company.
\nNO REFUND FOR UNUTILIZED SERVICES: It is clearly understood that there shall be no refund or
\ncompensation whatsoever for unutilized services. This general rule applies to all kinds of nonutilization
\nor under-utilization of tour services, whether of the whole or part of the tour and whether
\nas a matter of your choice, or caused by your fault or compelled by circumstances such as illhealth,
\nweather, external factors etc. As a consequence of the above rule, please note that no
\nrefund will be admissible in the following circumstances (amongst others). If you fail to join the
\ntour at the commencement of the tour or join later or leave before culmination of the tour for any
\nreasons whatsoever. If you fail to or are unable to utilize any of the services on the tour like airline
\ntravel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any
\nreason whatsoever such as late reporting, ill-health etc. If you terminate your participation in the
\ntour due to your own fault, negligence or breach of these Terms. In the case of multi-country
\npackage tour wherein there may be requirement for Visa of multiple jurisdictions, there will be no
\nrefund if Visa is rejected or delayed post your departure for a specific destination in your tour
\npackage and because of which you are unable to travel to that specific destination for which the
\nVisa has been rejected or delayed.
\nYOUR SUGGESTIONS: If you have any tips, which you might want to share with us, do write to us
\nat our Registered Office as listed above or email us at info@russinfo.center or fax to us at 91 22
\n2270 9161.
\nSPECIAL REQUEST: Where special requests for room allocation, diet consideration, handicap
\nassistance on tour \/ hotel \/ transportation \/ cruise etc. are made in writing at the time of booking,
\nevery effort will be made to try and deliver. However the Company will not be held liable \/
\nresponsible for claims of damages or consequential loss if such requests are not honoured. In case
\nof persons with special needs, it is necessary that a qualified companion accompanies such a
\nperson. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off
\nfrom vehicles and for other personal needs etc. to such persons.
\nCOMMUNICATION: Communications transmitted to your mailing address \/ email address on record
\nshall be deemed to have been communicated to you even if returned as undeliverable for any
\nreason. All communication from you to the Company has to be in writing, not orally. Where you
\nbook directly with us, we will address communications to you at your mailing address and \/ or email
\naddress given in the Booking Form. Where you have booked through Preferred Agent (PA) \/
\nTravel Agent (TA), we will address communications to your PA \/ TA who made the booking on
\nyour behalf and the PA \/ TA would be fully responsible \/ liable for transmitting such communication
\nto you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by
\nyour agent with the Company. The Company shall not be responsible \/ liable for any non –
\ncommunication, miscommunication or delayed communication.
\nADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS \/ OFFERS \/ SCHEMES: Please note
\nthat in case of special offers, promotions or schemes, additional terms and conditions of these
\noffers, promotions or schemes will be applicable in addition to these Terms and Conditions. You
\nmight have to adhere to the payment schedule prescribed under such offers, promotions or
\nschemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you
\nfail to make the payment by the due date and \/ or do not comply with all the terms and conditions
\nof the offer, promotion or scheme, you shall not be entitled to receive the benefit under such offer,
\npromotion or scheme under any circumstances and these Terms and Conditions shall supersede
\nany offer, promotion or scheme terms. We shall have the absolute right to withdraw any scheme
\nor discount at any time after such scheme or discount is published.
\nFAM TOURS, PROMOTIONAL TOURS FOR TRAVEL AGENTS, TRAVEL TRADE AND INDIVIDUALS:
\nPlease note that all such mentioned tours are conducted with support of various stakeholders in foreign country and locally India namely hotels, museums, palaces, DMC like RIC, Airlines and
\nothers not restricted to restaurants are any service provider that comes in contact with tourists,
\nthey are a token of their investment to promote their business and the destination for Indian
\ntourists, they offer discounts, subsidies or freebies but they are not free. As travel trade company,
\nexecutive and\/or individual you are expected to invest in your growth, knowledge enhancement
\nand destination information and expertise therefore you are expected to pay a subsidised cost for
\nthe tour. Such mentioned tours are not for profit and account for a reasonable secretariat fee for
\ncovering the costs of time, infrastructure and manpower to introduce, interact & manage the
\nmentioned tour for the travel trade, there are costs as you know. All such mentioned tours are
\nnon-refundable from the time of payment. The itinerary has to be followed without fail and as
\nindicated and as received by you, no alterations are possible or entertained due to the investment
\nof each stakeholder offering the experience. The participant is expected to behave very
\nprofessionally and must not cause an embarrassment to the organiser or to the other tour
\nparticipants, failing which the organiser can terminate the tour for the participant causing trouble
\nand\/or claim the actual amount of the saleable value of the tour on site itself. The organiser,
\nsecretariat and RIC reserve the right to claim the actual amount of the tour from any such
\nparticipant who misses any part or day or component of experience or visit as mentioned in the
\nitinerary. The claim upon initiation on a participant is to be settled in the country of visit and on
\nsite before departure from country being visited. The terms mentioned in this section are not
\nlimited to this section only, the terms mentioned herein are applicable to the mentioned tours &
\nover and above the terms mentioned in this entire document. The terms mentioned in the entire
\ndocument are applicable in addition to the specific terms mentioned above for FAM, Promotional
\ntours for all types of participants. The organisers have the full right to claim and receive the
\namounts as mentioned above in the country of visit failing which organisers can take required legal
\naction locally at country of visit to recover the said amounts.
\nTRAVEL NOW PAY LATER SCHEMES: We may assist you in obtaining bank finance to enable you
\nto pay in easy installments. However, please note that the loan relationship is entirely between
\nyou and the bank and you will submit the finance application to the bank entirely at your own risk.
\nIf you fail to provide the required documentation to the bank; hence the loan cannot be availed
\nof in time or if the bank in its sole discretion rejects your loan application, you shall be liable to
\npay the entire price to us upfront, failing which your booking shall stand cancelled and cancellation
\ncharges along with GST of 18% shall apply.
\nCONDITIONS OF TRAVEL: The Client will have to strictly follow the tour program and return to
\nIndia as per the validity of the air ticket. There shall be no refund, if the Client is not present at
\nthe commencement of the tour. It should be noted that for all purposes, it shall be the
\nresponsibility \/ liability of the Client to reach the place of commencement of the Tour and register
\nwith the representative of the Company at the appointed place, date and time. If a Client along
\nwith his family is compelled to discontinue the tour due to any reason whatsoever including illness,
\ndeath or loss of passport or any travel documents, no claim whatsoever shall be entertained for
\nrefund of unutilized services. Even if a Client is unable to reach the place of commencement of the
\ntour due to any reason whatsoever including loss of baggage or loss of travel documents, his
\nbooking shall be treated as ‘no show’ on the tour and 100% cancellation charges will be levied.
\nThe Company reserves the right to withdraw tour membership from anyone whose behaviour is
\ndeemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or
\nsafety of other passengers and the Company, shall be under no liability to any such person. It is
\nhereby declared that the immunities provided under this contract shall be available to the
\nCompany’s managers, including tour managers, employees, servants and agents but not to the
\nindependent contractors selected by the Company. Each of these conditions shall be severable
\nfrom the other and if any provision be invalid, illegal or unenforceable, the remaining provisions
\nshall nevertheless have full force and effect. If no suit \/ action is brought against the Company
\nwithin 5 days of the last day of the RIC Tour, the Company shall be discharged from all liabilities,
\nresponsibilities under \/ or arising out of this Contract and the Client shall be deemed to have
\nrelinquished \/ abandoned all his rights under or arising from this Contract. If you book with a
\nTravel Agent and your booking with that agent includes, but is not limited to the Company’s
\narrangements, your contract is with your Travel Agent and the Company is simply a supplier to
\nyour Travel Agent and not responsbible.
\nAMENDMENTS AND SEVERABILITY: The latest Terms, as amended, may be accessed any time on
\nthe Company’s Website at www.russinfo.center or will be sent to you upon your written request
\nto the Company. If any provision of these Terms is found to be so broad as to be unenforceable,
\nsuch provision shall be interpreted to be only so broad as is enforceable. The invalidity or
\nunenforceability of any provision hereof shall in no way affect the validity or enforceability of any
\nother provision.
\nLAW & JURISDICTION: In the event of a dispute arising out of or relating to this contract, including
\nany question regarding its existence, validity or termination, the parties shall first seek settlement
\nof that dispute by mediation in accordance with the applicable rules. The Mediator shall be
\nappointed by the Company. If the dispute is not settled by mediation within 30 [thirty] days of the
\nappointment of the mediator, or such further period as the parties shall agree in writing, then the
\ndispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole
\narbitrator appointed by the Company. The arbitration proceedings will be in Mumbai. The
\narbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning
\nthe award, the courts in Mumbai alone shall have exclusive jurisdiction. This contract will be
\ngoverned by Indian laws. You agree that in the event of a dispute or difference between the
\nparties the exclusive jurisdiction shall vest in the competent court \/ forum \/ tribunal in Mumbai
\nonly.
\nINTERPRETATION: As to the interpretation of the aforesaid terms and conditions, the decision of
\nRuss Information Center LLP shall be final and binding upon you. We reserve the right to change
\nthe Terms & Conditions any time without any prior notice and without assigning any reasons
\nthereof.
\n*** End of Terms and Conditions of booking services or terms & Conditions of payment of invoices
\nreceived from Russ and CIS DMC \/ Russ Information Center ***[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
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